SMART WHEELS AUSTRALIA PTY LTD

HEAD OFFICE
204/186 Pulteney Street, (North) 2nd Floor
Adelaide, SA 5000 Australia

NEO STORE
14/113-131 Days Road, Croydon Park
Adelaide, SA 5008 Australia

PH: (+61) 08 8125 8825
Free Call: 1800 85 77 00

Frequently Asked Questions

Please read our FAQ before sending us a message.

We currently have a flat fee for shipping at $45 anywhere in Australia. For any overseas destination please enter your details then calculate the shipping to get a more accurate price, our flat rate for most countries is AU $150.

Resetting your Neo board.

The procedure to do this is as follows:

1. Turn the unit off
2. Place the board on a flat, leveled surface.
3. Make sure both pedals are even and leveled.
4. Press and hold the power button for about 10seconds and let release
The board should go throughs a series of beeping a sounds and flashing lights.
5. Once all sound and light stop flashing, turn the unit off and then on again. The board is ready to ride.

If we have stock on hand delivery will take place within 24 hours on full payment. If there is no stock and customers pre-order it usually takes 2-3 weeks to be delivered.

All our warranties are honoured in Australia, we maintain and repair all our boards in Australia giving you a faster turn around time in getting your product back. We have a 12 month warranty that covers internal parts and not wear and tear, and 6 months for the internal batteries. If we find that we cannot repair the product and it falls within warranty we will give you a brand new neo board.

All our products are made in China, we have visited 9 different factories and found only one that had proper manufacturing processes and quality testing with the relevant certificates. We had our electrical engineers collaborate with our manufacturers to ensure you that our products are good quality. We are in the process of having all our products properly tested to Australian standards and Certified, we are here for the long term.

To pre-order there is two options: 1) make an online purchase as per normal and our team will contact you when the products arrive and ready for delivery or pickup. 2) you can make a partial payment (deposit) for your desired product and when the product arrives we will contact you for the final payment before delivery.

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